Terms & Conditions
Deposits
Deposits are required for treatments booked £50 and above.
Pamper parties require a £10 deposit per person.
Cancellation policy
Cancellations can be made by telephoning the salon on 01227 772176. We do have an answering machine if calling out of hours, alternatively please email us at info@purebythesea.co.uk or our Facebook page via messenger.
A minimum of 24 hours’ notice must be given in order to cancel a treatment. If a treatment is cancelled without notice, the full cost of the booked treatment will be charged.
In the event that your therapist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist if available, we will endeavour to confirm this with you prior to your arrival.
In the unusual instance where we may need to cancel your booking, we will endeavour to contact you by telephone or email.
We would like to advise you that in booking an appointment, you are reserving a therapist in advance. Our cancellation policy allows us to offer your appointment time to other waiting clients.
Payment
We accept all major credit/debit cards and cash.
Online payments are made via PayPal
Your health
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the therapist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we may ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the Spa.
If you have any concerns, please call us for further advise.
Products
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to your therapist. They will advise you how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
Allergy Testing
If you have any allergies prior to your appointment, please inform us at the time of booking.
Please note that clients booking any eye tinting treatments, LVL or Nouveau Lash treatments MUST HAVE a skin test at least 24 hours before their first appointment.
Offers
Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.
Our services, prices, products and information may be subject to revision without notice.
Our monthly special offers are for Tuesday and Wednesdays only. Other days will be at the Managers discretion.
Returns Policy
Customers have 30 days following the date of delivery of the product in which to return.
The returned product must be unused, in its original undamaged packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new. The customer is also welcome to exchange their product for an alternative product.
We do not refund gift vouchers. Gift vouchers can be used against treatments or products.